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Small contact centers face many of the same fundamental challenges of larger centers. Each needs to create accurate forecasts, build efficient schedules for agents, and then monitor and analyze how well it is meeting service level and other goals.
Effective workforce management is especially critical in smaller contact centers, where a single agent can make a big difference in your contact center performance.
The TotalView SC system offers the same core capabilities of the full TotalView Workforce Management system, attractively-priced and tailored to meet the needs of smaller contact centers, single or multisite, with 100 agents or fewer. The TotalView SC system has been built from our proven TotalView system, so you can simply add the features you need as your contact center grows. With TotalView SC, you’ll enjoy the same benefits of reduced administrative time, more efficient scheduling, reduced labor costs and improved agent morale that larger contact centers experience with TotalView Workforce Management.
In addition, the TotalView SC system includes turnkey installation and training that will get you up and running quickly. The system is pre-loaded with common schedule templates, profiles and sample agent records that can easily be modified to fit your environment during on-site installation and training. Training for the TotalView SC system has also been optimized to focus on the features that are most critical to your operation.
Let us show you how easily TotalView SC can improve your performance and streamline your workforce management. |
