Solutions
TotalView Advanced Features | Print |
TotalView Advanced Features build on the solid foundation of IEX TotalView Central for contact centers needing solutions to advanced operational challenges.

Multimedia

Provides a single integrated tool for forecasting, scheduling and managing all contacts, regardless of source, as well as an ability to allow for and manage backlog.
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Multiskill

Ensures effective multiskill scheduling by integrating a simulator with the scheduler and offering an ability to test queuing scripts prior to implementation.
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WebStation

Increases productivity and agent satisfaction by allowing supervisors and agents to review schedules and performance statistics via a Web browser.  WebStation Plus allows agents to bid and trade schedules online.
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SmartSync Exchange

Serves up a wide variety of advanced interface features for seamless exchange of data with other contact center and enterprise applications.
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Performance Manager

An integrated performance management system which provides Web-based dashboards, performance reports, drill-down analysis features and forms.
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Outsource Manager

Extends the benefits of the TotalView Multisite feature to accommodate outsourced operations.  Improved management and oversight ensures your center receives the benefits of outsourcing without losing control.
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Adherence Suite

Allows managers to monitor and track compliance with schedules in real time.  Also provides historical reporting.
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Vacation and Holiday Planner

Offers a comprehensive tool that allows managers to automate vacation and holiday planning and provides an online bidding capability for agents.
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