|
The TotalView system includes real-time tools to track your performance and adapt to changing conditions in your contact center. Your daily forecast is continuously updated as new data is received, allowing you to quickly view your ability to meet your service targets in upcoming intervals.
Take advantage of unexpected overstaffing by assigning offline work to extra agents, and react to unexpected understaffing by canceling meetings or calling in reserve agents. With the TotalView system, you have the visibility you need to proactively manage your teams for best performance no matter what the day brings your way. |
