Solutions
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IEX Corporation is a leading provider of workforce management, strategic planning and performance management software for call centers. Our products are part of NICE SmartCenter, an innovative solution that helps manage contact centers and drive business performance across the enterprise.Workforce ManagementIEX TotalView Workforce Management software provides forecasting accuracy, scheduling efficiency and planning effectiveness. IEX TotalView improves the way the contact center manages the performance of its people and the operation by integrating data across the enterprise while automating many time-consuming and labor-intensive processes.Read more > Performance ManagementPerformance management provides a unified view of operational metrics, helping everyone in the organization gain a clear understanding of goals versus results. Performance management solutions from IEX allow the contact center to personalize performance metrics and information for all roles and levels in the organization using automated notifications, tasks, forms and dashboards.Read more > Quality ManagementQuality Management and Interaction Analytics provide a comprehensive platform for monitoring agent performance, mitigating risk and improving customer satisfaction. The NICE Perform solution provides multi-dimensional analytics features – audio analysis, customer feedback and call flow analysis – to take the contact center beyond traditional call recording by delivering Insight from Interactions to improve overall business performance.Read more > Strategic PlanningStrategic and financial planning deliver advanced decision support and planning solutions to contact center management. IEX solutions streamline planning and analysis efforts while improving accuracy and building confidence in the results.Read more > NICE SmartCenterNICE SmartCenter provides an innovative way to manage contact centers and drive business performance. A unique combination of advanced capabilities, market-proven methodology and state-of-the-art architecture delivers a powerful solution that answers the critical needs of the contact center and the enterprise.Read more > Consulting ServicesIEX delivers unmatched professional services, training and technical support to ensure the successful deployment of the IEX TotalView product and the establishment of a sound resource management organization. We have detailed knowledge and experience in workforce management processes and day-to-day contact center management. We know how to bring all of the facets of workforce management together in an integrated, powerful solution that strengthens your customer relationships - and meets your company's goals for the future.Read more > Literature & DemosIEX Corporation offers a variety of product and industry literature for you to download:
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