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Performance Management | Print |

A Total Solution for Performance Management

Performance management solutions from IEX are tailored to meet the unique needs of your contact center and back office. Designed with in-depth knowledge of organizational needs, IEX solutions offer an alternative to traditional business intelligence or other standard analytical and reporting tools.

  • Agents can view their metrics for better self-management and performance improvement.
  • Supervisors can spend less time reviewing performance data and more time coaching agents.
  • Executives can make faster, more accurate decisions with dashboard visibility, allowing them to drill down into all elements of the business, all the way to the agent level.
  • Streamline and improve the employee appraisal and review process.
  • Access a variety of sales and performance data from multiple sources in a single application.
  • See near immediate results with a cost effective tool that delivers a rapid, significant return on investment.

The IEX Performance Manager platform is designed along open standards enabling faster speed-to-market by integrating multiple data sources into one source.  Read more about the IEX Performance Manager Platform.

IEX delivers a full suite of applications from entry to advanced levels to meet your current and future business needs.

TotalView WebStation Statsviewer

StatsViewer is a performance management tool built-in to the TotalView WebStation feature.  It displays each agent’s current and historic workforce management-related performance statistics, and optionally those of their peer group.
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TotalView InSight Performance Manager

The TotalView InSight Performance Manager is an advanced feature of the TotalView Workforce Management solution.  Built on the Performix Platform, InSight provides a single, comprehensive solution for tracking, reporting and managing performance throughout all levels of your contact center operation.  With pre-built metrics, key performance indicators, dashboards, scorecards and reports, you’re up and running quickly with a tool that you can begin using right out-of-the-box.
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Performix Performance Manager

Performix Performance Manager is an enterprise level performance management system that can connect to any system where performance-related data resides.  It is flexible enough to meet all your performance management needs and to scale across your entire enterprise, including your contact center and back office operations.  Adding expanded options for customization, data collection, role definitions and workflow capabilities – notifications, tasks and forms – the system provides a total solution to even the most complex performance management challenges.
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Performix Evaluation Manager

Evaluation Manager streamlines the employee review process by providing online evaluation forms, automating form routing, and giving management an up-to-the-minute view of each employee’s review status.  You can create a single, meaningful view of employee performance, integrate hard performance numbers with competency-based appraisal results and ensure timely completion of reviews.  
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Driving improvements in both productivity and customer service in your center, IEX performance management solutions help you lower operating costs while simultaneously raising customer satisfaction levels.