| Performance Management | | Print | |
A Total Solution for Performance ManagementPerformance management solutions from IEX are tailored to meet the unique needs of your contact center and back office. Designed with in-depth knowledge of organizational needs, IEX solutions offer an alternative to traditional business intelligence or other standard analytical and reporting tools.
The IEX Performance Manager Platform is designed along open standards enabling faster speed-to-market by integrating multiple data sources into one source. Read more about the IEX Performance Manager Platform. IEX delivers a full suite of applications from entry to advanced levels to meet your current and future business needs. Performance ManagerPerformance Manager from IEX provides a single, comprehensive solution for tracking, reporting and managing performance throughout all levels of your contact center operation. With pre-built metrics, key performance indicators, dashboards, scorecards and reports, you’re up and running quickly with a tool that you can begin using right out-of-the-box. Performance Manager is flexible enough to meet all your performance management needs as your operation grows and evolves. By adding expanded options for customization, data collection, role definitions and workflow capabilities, the system provides a total solution to even the most complex performance management challenges. IEX TotalView WebStation StatsviewerStatsViewer is a performance management tool built-in to the TotalView WebStation feature. It displays each agent’s current and historic workforce management-related performance statistics, and optionally those of their peer group. Driving improvements in both productivity and customer service in your center, IEX performance management solutions help you lower operating costs while simultaneously raising customer satisfaction levels. |