Conduct a Performance Review of Your Business

Have you ever conducted a full performance review of your call center or back-office operations? Do you know where the critical performance problems exist and how you might fix them? Without an effective solution for call center performance management, many call centers still struggle with manual processes for performance reporting, performance evaluations and performance appraisals, making it extremely difficult to evaluate employee performance and alignment with business goals when conducting performance reviews.

The key to driving the success of any organization is to maximize the performance of the individual employees. Making individuals successful requires a combination of clearly stated goals, timely feedback through performance reviews, targeted development activities and the ability to quickly address changing business priorities. The IEX Performance Management Platform supplies a scalable infrastructure and applications to enable organizations to meet the challenges of maintaining a high performing and focused workforce. The IEX Performance Management Platform and suite of performance software applications enable companies to report upon, manage and optimize the performance of employees in your call center as well as in your back-office operations.

A Flexible, Scalable Platform

Based on industry standards, the IEX Performance Management Platform is designed to support the performance management needs of dynamic organizations as they grow. Built on highly scalable J2EE application server and industry-leading database technologies, the IEX Performance Management Platform can be used by a department today and grow to support an entire enterprise tomorrow. Performance Manager from IEX is designed, and has been customer-proven, to deliver the flexibility to support nearly any organization and situation.

Driving Performance Results

IEX is unique in that we offer a full suite of performance software applications to enable companies to realize performance benefits throughout their organization. Performance information from countless sources is stored within the IEX Performance Management Platform so that you will have a unified view of employee performance, automating and facilitating performance reviews and appraisals, training, and more. Explore the links below to see how IEX can help you drive employee performance, automate evaluation processes, enable better employee development and recruit the best performing employees.

• Performance Manager
• Appraisal & Workflow Manager

The Platform is the foundation where all of your performance data is brought together. You no longer have to spend hours manually consolidating data and assembling performance reports; information is automatically processed so you can quickly and easily generate the performance reports which are essential to running your business. With timely information, managers and supervisors can make better-informed decisions and benefit from the valuable time saved through automation.

Performance Manager is the natural progression for harnessing the full power of the IEX Performance Management Platform. This is where executives, managers and individuals can see timely, detailed performance information in their individual scorecards. The information presented is specific to the user's role and specific goals; executives and managers access department and team scorecards and can then drill down to pinpoint specific information and underlying root cause. With Performance Manager, individuals can see how their performance is helping the organization achieve its goals and how they can directly contribute to the success of the business.