Solutions
| Call Recording | | Print | |
NICE Perform eXpressA Low Cost Call Recording Solution for the Small to Medium Contact Centers.Small to Medium Contact Centers (SMCC) offer a unique challenge. Although their size and volume doesn’t compare to high end Call Centers, their business requirements are none the less similar. These needs can range from Regulatory compliance through the mitigation of risk and standard call recording for quality purposes. The SMCC fundamental requirement to the 'same' (as the big ones) with 'less' poses a challenge to the stake holders in the Call center. The way such a challenge is addressed can be crucial to the business as, in the SMCC especially, every penny counts. NICE Perform eXpress is a cost effective call recording solution which allows SMCC to Record Archive and Play their interactions. |