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TotalView eTrainer | Print |
TotalView eTrainer Modules provide self-paced basic instruction on TotalView WebStation Plus features and Managing Change processes in an accessible web-friendly format.

The self-paced, intuitive Webstation Plus curriculum contains modules designed to meet the training needs of contact center agents using TotalView Agent WebStation, and workforce managers and supervisors using TotalView Workstation and/or TotalView Supervisor Web Station to configure and implement WebStation Plus features.

The TotalView Webstation Plus eTrainer Modules include fully developed basic instruction for the following features:

  • ScheduleViewer
  • StatsViewer
  • Schedule Trading
  • Schedule Bidding
  • Schedule Changes
  • Time Off Manager
  • Schedule Preferences

The Managing Change curriculum has been specifically designed with workforce managers in mind. Users will learn about the screens and steps used to monitor and manage the changes to schedules, plans and forecasts within the TotalView environment.

The Managing Change module contains interactive, computer-based training on the following topics:

Monitoring the need for change

  • Plan monitor
  • Intraday
  • Real-time Adherence
  • Agent state summary

Making forecast and plan changes

  • Adjusting a forecast
  • Adjusting a plan

Making schedule changes

  • Schedule Management
  • Trade schedules
  • Meeting Scheduler

TotalView eTrainer demonstration modules allow workforce management professionals to access and view samples of actual e-learning materials. These modules are available to provide decision makers with hands-on experience of actual TotalView eTrainer content.