Services
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IEX delivers unmatched professional services, training and technical support to ensure the successful deployment of the TotalView product and the establishment of an unassailable resource management organization. We have detailed knowledge and experience in workforce management processes and day-to-day contact center management. We know how to bring all of the facets of workforce management together in an integrated, powerful solution that strengthens your customer relationships - and meets your company's goals for the future. IEX offers world-class support, hosts the industry’s largest workforce management user conference, provides a unique customer advocate program and delivers continuous training and consulting services. As a result, IEX customers realize more benefits and ROI than with any other workforce management offering. SupportIEX delivers world-class support to its customers through a variety of innovative tools and interactions.Read more > Customer Advocate ProgramIEX Customer Advocates proactively communicate with customers on a regular basis to ensure the voice of the customer is heard.Read more > TrainingThe IEX training department provides a variety of learning opportunities to help you establish an environment of success geared toward realizing the full promise of workforce management in your operation.Read more > Consulting ServicesIEX offers a wide-range of consulting services to help customers establish best practices and stay up-to-speed on the latest technology changes.Read more > |