Solutions
NICE SmartCenter | Print |
NICE SmartCenter™ is an innovative solution for managing contact centers and driving business performance across the enterprise, enabling organizations to run their business in an insightful and proactive manner and take action at the right time. It is comprised of industry-leading contact center applications that are unified within an open framework and implemented through a structured services methodology that addresses your unique needs.

NICE SmartCenter places the contact center at the heart of the enterprise. With NICE SmartCenter, contact centers gain a single view of their business, improve efficiency, effectiveness and quality of service, and better align their objectives with the enterprise. Among a range of key business benefits, organizations are able to share best practices, gather competitive intelligence, better up-sell and cross-sell, improve first call resolution, adjust business processes and increase customer retention.

  • Best-in-Class Applications: NICE SmartCenter offers market-leading applications in all major disciplines of contact center management – performance management, compliance recording, quality management, interaction analytics, workforce management and customer feedback. NICE SmartCenter allows you to choose the entire solution for maximum benefit or select any combination of applications separately.
  • Open Framework: NICE SmartCenter is based on a service-oriented architecture (SOA) that gives you powerful functionality with maximum flexibility. The SOA-based framework is an open approach that simplifies integration between systems to develop automated business processes. This allows NICE SmartCenter to be easily tailored to your unique business environment and lets each application evolve to keep pace with your changing needs.
  • Structured Services Methodology: Our structured services methodology starts with your business objectives. We combine domain expertise with industry best practices and benchmarks. Our wide range of value-added services – from strategic business consulting to technical implementation – enables you to fully realize the value of the NICE SmartCenter solution while achieving a rapid return on investment.

NICE SmartCenter is designed to help you simplify your complex environment – so you can focus on making an impact on your business. It provides you with the information you need at the right time, enables you to make insightful business decisions and be more proactive than ever before.

  • Right-time: NICE SmartCenter ensures the right information is delivered, at the right time, to the people who can make an impact.
  • Insightful: NICE SmartCenter extracts the relevant information from volumes of data – giving you valuable insight into the root cause of events and the ability to see things you may never have seen before.
  • Proactive: NICE SmartCenter automates the processes that bog down the contact center – enabling you to focus on actions that have strategic value.