- Customer Inter@ction Solutions Product of the Year
- CRM Service Award as the leading Customer Service vendor in Workforce Management
- Named Workforce Management Market Share Leader, Frost & Sullivan
- Best of Call Center Demo and Conference
- ContactCenterWorld.com Members Choice Award
- Top Workforce Management Provider for the U.S., the Americas and the global community
- CRM Excellence Award from Customer Inter@ction Solutions for TotalView® Workforce Management solution
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