Partners
| Somerset Group Consulting International | | Print | |
 Somerset Group Consulting International is an international consulting firm that specializes in management consulting with a focus on the contact center marketplace.Their TotalView "Maximizer" Review is designed for organizations that have purchased TotalView and is designed to provide managers with the necessary preparatory support required to insure maximum success with TotalView from the first day of implementation. Their experience in Contact Centers has proven that the effective use of the new system is very dependent on personnel and staff management policies and procedures. Managers need an objective review of critical aspects of their operations to insure that adjustments are made prior to the introduction of TotalView. Somerset provides a comprehensive examination of the full Contact Center Operation to identify roadblocks to success and to make recommendations for change. |