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Kane-MacKay & Associates Ltd |
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 Kane-MacKay & Associates Ltd has a proven reputation as one of the leading call center design firms in the North American Telecommunications Consulting industry. Now, more than ever, business decisions are based on business drivers with recommendations and conclusions sourced from input from various resources. Selecting the means and systems to manage information becomes one of the most critical decisions facing any organization today. Those faced with making those decisions know to remain competitive they must take advantage of the new technologies available in information processing and in telecommunications. KMA’s expertise in both ACD and WFM benefit organizations who need both and require them to be integrated properly.
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