Partners
| Inbound Call Management Institute | | Print | |
 Incoming Calls Management Institute offers the very best in leading edge, high-quality services for call center management professionals (contact center, interaction center, help desk).ICMI’s services include call center training, call center consulting and call center publications that focus on top management issues. Their call center membership spans more than 40 countries worldwide and is considered to be the industry’s leading call center management resource and networking forum. The ICMI Knowledge Exchange, ICMI’s membership conference, is the industry’s pinnacle event on building call center leadership. |