Partners
| BenchmarkPortal | | Print | |
 BenchmarkPortal is the source for Customer Relationship Management (CRM) best practices information for call centers.They provide their data to call center managers via a series of unique and actionable reports. With these reports managers can: a) compare their performance against an appropriate peer group of call centers; and b) make optimal, fact-based decisions regarding capital investment, personnel, procedures, etc. Through their reports, as well as their leading edge research, Benchmark Portal aim to contribute to the continual improvement processes of individual customer call centers, and ultimately to improve the performance of this vital sector as a whole, worldwide. |