 Nortel's Customer Contact and Self Service Solutions, combined with the IEX TotalView Workforce Management solution, enable multi-site enterprises to effectively plan, manage, and deliver the level of service their customers expect. When Nortel’s Customer Contact and Self Service Solutions combine with IEX TotalView, contact centers can optimize resources across customer contact points and provide a better customer experience by aligning employee skills, knowledge, and availability with the varying influx of customer service requests.
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