 Knowlagent has revolutionized the customer contact center e-Learning market by offering a unique, online tool that enables you to build and deliver up-to-the-minute customized e-Learning to your agents. Training is delivered right to the agent's desktop and you can insert text, graphics, video and audio. KnowDev has four components: Builder, for course and simulation creation; Manager, for training distribution; Student, for learning; and Reports, for reviewing performance and retention. Utilizing a unique, patent-pending scheduling platform that integrates with the contact center's ACD, workforce management software and quality monitoring systems, Knowlagent's technology delivers the right training to the right people at the right time.
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