 Austin Logistics (“ALI”) is the leading provider of event based decision support solutions that create value from every customer interaction. For over 15 years we have helped industry leaders manage risk across the customer life cycle from acquisition through the collection of outstanding debt. ALI’s Contact Optimization solutions help organizations effectively interact with their customers by accurately predicting their behavior and response. They are essential for best in class outbound call management. Integrated with TotalView, these solutions work to optimize daily outbound call schedules across single or multiple dialer environments regardless of geography, or number and types of dialers. Furthermore, by centralizing and automating list management, workloads are kept consistent across centers and your agents are kept busy with the “right” customers.
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