 Director of TotalView Product Marketing
Paul Leamon joined IEX in 1990 and is responsible for marketing of the TotalView® Workforce Management product. Previously, he was manager of systems engineering and guided the TotalView product design at IEX for eight years. His experience includes extensive work with customers to ensure that each TotalView feature provides the business solutions to meet the customer’s needs. Leamon holds a patent for Skills-Based Scheduling for Telephone Call Centers and has several other workforce management patents pending. Leamon is a regular speaker at various contact center conferences around the world and has been published in TeleProfessional and Call Center Solutions Magazines. He earned his bachelor’s degree in electrical engineering, specializing in computer engineering, from the University of Texas at Austin.
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