 Vice President of Business Solutions Group
Nathan Stearns is Vice President of Business Solutions Group for IEX’s TotalView product. Prior to joining IEX in 1997, Stearns held several call center management positions with a large telecom provider over a ten-year period. During his tenure there, he participated in the procurement, implementation, and operation of workforce management systems, intelligent network routers, ODBC reporting platforms, third party system interfaces, and skill-based ACDs. In addition, he was responsible for creating and managing a comprehensive advanced forecasting, workforce management and call traffic management department that administered the operation of seven call centers. He is a frequent speaker and writer on the subject of multi-site, multi-skilled call center workforce planning and management. Stearns holds a BBA in Management Information Systems and an MBA in Quantitative Analysis.
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